🆘 Contacting Support
Written by Russo · Updated: July 2025
📬 Need Help?
Locanox is designed to work fully offline by default, while also offering a secure online mode for users who choose to enable it. If you ever need assistance, encounter a bug, or have security concerns, we’re here to help.
📧 Email Support
You can reach us at:
Encrypted communication is supported via PGP (public key available on the website).
🤝 Join the Community
Telegram: https://t.me/Locanox
X (formerly Twitter): https://x.com/locanox
🔒 Privacy-First Support
When contacting support, we maintain the same privacy principles that guide Locanox:
- No personal data collection during support interactions
- Encrypted communication options available
- Anonymous support - you can contact us without revealing identity
- Local troubleshooting first - most issues can be resolved offline
📝 Before Contacting Support
To help us assist you quickly:
- Check the FAQ - many common questions are already answered
- Review documentation - detailed guides cover most features
- Try offline troubleshooting - restart the app or check vault integrity
- Note your setup - device type, operating system, and app version
🐛 Bug Reports
When reporting bugs:
- Describe the issue clearly and steps to reproduce
- Include error messages if any appear
- Mention your environment (OS, device, app version)
- No personal data needed - we troubleshoot without accessing your vault
🔐 Security Concerns
For security-related issues:
- Use encrypted email with our PGP key
- Report vulnerabilities responsibly
- Describe the concern without exposing sensitive details
- We respond quickly to security matters
📞 Response Times
- General inquiries: 24-48 hours
- Bug reports: 1-3 business days
- Security issues: Within 24 hours
- Community questions: Real-time on Telegram
🛠️ Self-Help Resources
Before reaching out, try these resources:
- Built-in help - Check the app’s help section
- Documentation - Comprehensive guides for all features
- Community forum - Other users may have similar questions
- Video tutorials - Visual guides for common tasks
🌐 Community Guidelines
Our community spaces maintain privacy-first principles:
- No personal information sharing required
- Respectful discussion about privacy and security
- Help others with technical questions
- Report issues to help improve the platform
📋 What We Don’t Need
To maintain your privacy, never share:
- Recovery phrases or private keys
- Vault passwords or encryption keys
- Personal transaction details
- Device-specific identifiers
We can help troubleshoot without accessing your private data.
🎯 Feature Requests
Have ideas for improving Locanox?
- Email us your suggestions
- Join community discussions about new features
- Vote on proposals when available
- Contribute feedback on beta features
Your input helps shape Locanox’s development while maintaining our privacy-first approach.